Patong Paragon Resort & Spa SHA Extra Plus

I hope this email finds you well. I recently had the opportunity to stay at your prestigious five-star hotel, and I would like to express my concerns regarding the quality of service I experienced during check out. Firstly, I was charged an additional fee of 400 for a heavy ceramic soap dish, which unfortunately slipped from my hands due to its weight and broke while I was at the shower. In most five-star hotels, such incidents wouldn't typically result in an extra charge, as I would expect items like this to be made of plastic, not fragile ceramic. Despite my initial hesitation, I accepted to pay this fee. Secondly, I was surprised to be informed that I should not take the slippers provided in the room with me, as they are not intended for the guest's. Instead, I was told that they would be washed and given to another guest!!. This practice was unusual to me, as luxury hotels usuallythe people take the sliper for the For remembrance. I had no issues with returning the slippers as advised. Lastly, I was notified of an additional charge of 300 on my room entry card. This fee was not clearly explained, and I was taken aback by this unexpected service . What was most disheartening was my interaction with your hotel's manager his name SAKSIT R when I requested a meeting to discuss these issues. The manager's approach was less than professional and, unfortunately, fell short of the standards I expected from a five-star establishment. When I raised my concerns, the manager merely mentioned that it was the hotel's policy and insisted that I had to pay the fees. When I requested to see the policies, he mentioned that they were printed on the entry card!! However, I had not received any prior explanation about these policies,He said that he does not have a solution, and if you want a solution, we can tell the police to let them know if they find a solution!!Is there a manager who talks like this?

It was a good quiet location. The staff went above and beyond. Lovely pool and spacious room

The location of the hotel is beautiful. Literally a stone throw walk to the beach. What you see is what you get. However, there are a few things I think they can do better on. First, please put a proper function AC in the lift not just a fan. Secondly, the bed was rock hard. I found it really uncomfortable to sleep on. Thirdly, people with kids should be told to respect other people who are still trying to get some shut-eye in the mornings when in the swimming pool. Children were screaming at the top of their voices at 7am already. Not cool. Lastly, there was a very unfriendly male employee who worked the night shift. He can do better with his customer service. Otherwise, lovely hotel ans awesome breakfast and very friendly staff. ☺️

First time at this hotel, but not first time in Phuket. The room size was amazing! Bonus: the bed has a wonderful firm mattress; Bonus: the room fridge had a little freezer compartment, which was ideal to keep the ice cold. Bonus: they even allow to keep a key in the room to keep it cool all day! We first had a pool view, but we found it way to quiet/peaceful. We changed to a sea view, much more traffic and noise, but view was better for us and suited our needs. The staff were really amazing and accommodating... The lady Sapp at reception was wonderful!

The room is supppppper spacious (I like the tatami and balcony), the bed is comfortable (maybe hard for some people but just nice for me) Friendly staff Have many selections at breakfast The hotel is located at end of Patong beach, super convenient and can avoid the noise at Patong, just opposite have 7-11. Close to many nice eateries. The pool is huge and well-designed, but sad the jacuzzi is not turned on