Patong Paragon Resort & Spa SHA Extra Plus

I hope this email finds you well. I recently had the opportunity to stay at your prestigious five-star hotel, and I would like to express my concerns regarding the quality of service I experienced during check out. Firstly, I was charged an additional fee of 400 for a heavy ceramic soap dish, which unfortunately slipped from my hands due to its weight and broke while I was at the shower. In most five-star hotels, such incidents wouldn't typically result in an extra charge, as I would expect items like this to be made of plastic, not fragile ceramic. Despite my initial hesitation, I accepted to pay this fee. Secondly, I was surprised to be informed that I should not take the slippers provided in the room with me, as they are not intended for the guest's. Instead, I was told that they would be washed and given to another guest!!. This practice was unusual to me, as luxury hotels usuallythe people take the sliper for the For remembrance. I had no issues with returning the slippers as advised. Lastly, I was notified of an additional charge of 300 on my room entry card. This fee was not clearly explained, and I was taken aback by this unexpected service . What was most disheartening was my interaction with your hotel's manager his name SAKSIT R when I requested a meeting to discuss these issues. The manager's approach was less than professional and, unfortunately, fell short of the standards I expected from a five-star establishment. When I raised my concerns, the manager merely mentioned that it was the hotel's policy and insisted that I had to pay the fees. When I requested to see the policies, he mentioned that they were printed on the entry card!! However, I had not received any prior explanation about these policies,He said that he does not have a solution, and if you want a solution, we can tell the police to let them know if they find a solution!!Is there a manager who talks like this?

It was a good quiet location. The staff went above and beyond. Lovely pool and spacious room

Really enjoyed our stay. The staff were lovely and would do anything to help. The room was so nice with a pool swim-up. Breakfast was great, everything you would expect. Handy fridge in the room. Fab location. Lovely relaxing pool.

The property has an ideal location well connected to different areas of Patong, and with the pool being surrounded by the rooms, you had your intimacy from the ongoing street crowd. The food was delicious, for breakfast, as well as for afternoon lunch or even a late night room service snack. Everyone from the staff was friendly, open and immediately reacted to all inquiries. Would return.

We did not eat at the hotel at all so can't rate that.. but the rooms were superb.. almost as big as an apartment and with all the amenities and comforts. The location was great! The pool bar was great! The pool itself was fabulous! And having pool access rooms was just amazing!! The travel desk was efficient and made a couple of very good restaurant recommendations.