Patong Paragon Resort & Spa SHA Extra Plus

I hope this email finds you well. I recently had the opportunity to stay at your prestigious five-star hotel, and I would like to express my concerns regarding the quality of service I experienced during check out. Firstly, I was charged an additional fee of 400 for a heavy ceramic soap dish, which unfortunately slipped from my hands due to its weight and broke while I was at the shower. In most five-star hotels, such incidents wouldn't typically result in an extra charge, as I would expect items like this to be made of plastic, not fragile ceramic. Despite my initial hesitation, I accepted to pay this fee. Secondly, I was surprised to be informed that I should not take the slippers provided in the room with me, as they are not intended for the guest's. Instead, I was told that they would be washed and given to another guest!!. This practice was unusual to me, as luxury hotels usuallythe people take the sliper for the For remembrance. I had no issues with returning the slippers as advised. Lastly, I was notified of an additional charge of 300 on my room entry card. This fee was not clearly explained, and I was taken aback by this unexpected service . What was most disheartening was my interaction with your hotel's manager his name SAKSIT R when I requested a meeting to discuss these issues. The manager's approach was less than professional and, unfortunately, fell short of the standards I expected from a five-star establishment. When I raised my concerns, the manager merely mentioned that it was the hotel's policy and insisted that I had to pay the fees. When I requested to see the policies, he mentioned that they were printed on the entry card!! However, I had not received any prior explanation about these policies,He said that he does not have a solution, and if you want a solution, we can tell the police to let them know if they find a solution!!Is there a manager who talks like this?

Talal